Rebates
Posted by Jules - November 13, 2007 at 07:11:53 pmIn June, I decided to renew my service with ATT DSL. In return, they were supposed to refund me 50$ for renewing. I sent off my postcard and rebate sticker in July, and waited. It was supposed to arrive in 4-6 weeks. When I didn’t hear or see anything from them after 4 months, I decided to give them a call. So apparently, they had been holding it in limbo, as the lady on the phone said, “Oh, we didn’t know what to do with it, because we didn’t know the reason for the rebate- was it for retention, new service sign up, new modem?” So she was telling me that, while they had access to my phone #, billing history, service history, password, and SSN, they had no way of emailing/calling me to ask this question, and they had no way of figuring out why I got this rebate? Riiiiggghhhttt. I just said, “It was a retention”. And then she said, “Ok, we’ll mail it right off”. Are you kidding me? That’s why they were holding it in limbo for 4 months?? I guess it’s a good way to get out of giving rebates to people who don’t double check. I just got a check in the mail, dated 1 day after I called.
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I might suggest a call to your local CPUC - they like to hear about things like this. You may be only one of thousands who are awaiting a rebate….
Comment by pop — November 13, 2007 #